Frequently Ask Question’s

Do you sale to E-Commerce customer?

Yes we do, we have so many customer they sale online, Amazon, Ebay, Walmart, Target, and their own web site or so may other website

Can I get the inventory and price list?


What kind of merchandise do you sell?

We sell a large variety of general merchandise including; health and beauty aids, cleaners, hardware, paper products, office supplies, house wares, tableware, kitchenware, gadgets, toys, giftware, party goods. We also sell grocery items such as canned food, candies and cookies, baking items, drinks and mixes, spices and condiments.

Do you have any brand name merchandise?

We carry a large number of brand name products.

What are some of the brands you carry?

Procter & Gamble, Colgate Palmolive, Revlon, Aquanet, Crest, C&H, Mazola, Zest, Camay, Dove, Disney, Sterilite, Lever, Raid, Ajax. Clairol, Glade, Wizard, Hi & Dri, Suave, Right Guard, Lander, Personal Care, Finesse, Gillette, White Rain, Flex, VO5, Helene Curtis, Gerber, Evenflo, Reynold, WD_40, Turtle Wax, Contac, Aspirin, Advil, Tylenol, Bayer, Cutex, Eveready Batteries, Toshiba Batteries, Panasonic Batteries, Black Flag, Duncan Hines, Nabisco, Life Saver, M & M Mars, Nestle, Hershey, Gamesa, Del Monte, Wrigley’s, Tootsie Roll, Kool-Aid, Tapatio and more.

What is your niche?

For the retailer we are a one stop-shopping source for all their product needs. If you have a 4,000 square foot store, every day that the store is not operating you will be paying between $300 to $400 for overhead. We have seen people take two to three months to find suppliers and manufacturers and even travel abroad to find merchandise for their store. Even then the wrong decisions can cost you thousands of dollars. Without experience it is difficult to know what to buy, how much to buy and how many of each item to buy. With our reliable and experienced sales staff, in one day your can fill all your needs and be back behind your cash register the next day.

For the wholesaler or distributor, we can supply the most merchandise at the best price. Due to our enormous buying power, our considerable experience and our large warehousing capability importers, wholesalers and distributors can acquire merchandise at the right price and then resell to other retailers or distributors.

How many items do you have?

We offer more than 50,000 item at any one time.

How often does dollaritem.com add new items?

Every day we receive between 100 and 200 new items.

Does you carry the same items continually?

Yes, many of our popular and every day products are carried at all times.

Do you sell only one-dollar retail products?

We sell all kind of product in different price range

Some of our customers have requested samples of our products before placing order.

This is very expensive since once a case is opened for a sample the rest of the case is virtually valueless. Therefore, since our item are not expensive we suggest you order the minimum qty and test the products.

Do you have any close out products?

Yes we do.

Does you carry seasonal merchandise such as Christmas, Easter, Back to School, Halloween, etc.?

Yes, we do carry seasonal merchandise but most of concentration is on every day items.

In the USA do you sell only to wholesalers and distributors or others too?

We sell to a wide variety of customers: large chain stores, small chains, independent stores, department stores, dollar stores, variety stores, discount stores, grocery chains, independent grocery stores, supermarkets, liquor stores, distributors, wholesalers, importers, jobbers, gift stores, stationery stores, hardware stores and others.

Do You sell to the public?

No we don’t we are B To B business!

Does a buyer with one store pay more than a multi-store buyer?

No. We believe that small buyers need the best prices so that they can succeed and become a regular and repeat customer.

Can I buy your merchandise and sell to another store at wholesale?

Of course, since our prices are very competitive, many of our customers are jobbers, distributors and wholesalers.

Do you charge tax on purchases?

If you are in the State of California you need to have a resale permit number to buy from us, if you are from out of state or from another country the resale number is not required.

Do you have sales reps that will come to our store?

We are very price conscious therefore we prefer to work with customers on a direct basis. Normally the sales rep would charge about 5% to 10% of the order. If your purchases run $50,000 to $70,000 it would cost you $2,500 to $7,000. Therefore we suggest you save the money and come shop with us directly.

If I have a super market is it a good idea to have a $0.99 section?

Absolutely, we recommend it highly. Many super markets have dollar day sales.

Do you have sales people on the phone and in the show room?

Yes, we do. Our experienced sales staff assist visitors as well as telephone callers.

Does all your merchandise have UPC bar codes?

Most of the product does.

If I am spending that much money do you guarantee sale of the merchandise?

Sorry, we wish we could do that. But there is NO “guaranteed sale” policy.

If I buy merchandise from another supplier can I consolidate my shipment at your facilities?

Yes for the convenience of our customers with advance notice we can assist you with this.

Where are your business hours?

8 AM to 4 PM Monday through Friday.

Are you open on national holidays and weekends?

No, but our web site is open 24/7.

Payments, Cancellations and Back Orders


What are the payment options?

All orders need to be paid in advance in cash, cashier checks, or wire transfer before the order gets pulled for shipment. We accept personal or company check, but allow 7 days for the check to be cleared. 

Do you accept LC (letter of credit) of payment?

For export customers we sometimes do accept L.C. but it has to go through our bank and meet our conditions as outlined. All bank charges in and out of the USA must be paid by the customer it is so much more expensive and time consuming the best way is wire transfer to our account it is fast and easy and less costly.

Do you have CIF’d or C&F’s prices?

No all of our prices are FOB our docks in Los Angeles. Occasionally some customers request CIF or C&F prices and we can accommodate this request by adding a $200 processing fee to their order.

Can I cancel my order the same day?

If your order is not pulled it is possible. If the order has been pulled, there will be a 300% restocking fee. 

Can I cancel the order after you shipped the order?

OOP’s, this is a no-no 

If I place an order at the show room, should I expect to receive it 100 % complete?

Although we try our best to keep all out items in stock at all times, out merchandise moves quickly and sometimes sells out. Also some items are close-outs or discontinued lines and once sold out cannot be restocked. If the items are still available we will back order them for you. On an order with a variety of items you should expect a shortage of 10% to 15%. 



Can we order over the phone to be shipped UPS?


If we have a store in Los Angeles do you deliver the order?

If your order is over $3,000 we deliver free within a 5 mile radius Or we deliver by common trucking company and you need to pay the freight charges. 

What should I do if the order is smaller or if we are located further than 5 miles away?

There are delivery services available which charge from $60 to $150 in the Los Angeles area. 

Can you help find a trucking company to deliver for me?

Yes, if you do not have your own trucker our traffic department will help you find one. 

It is my first time in the USA. Can you help me book my shipment?

Of course! Our staff will help you from start to finish to prepare your order, arrange booking the vessel, the transport of the container to the warehouse, loading the container, and delivery to the harbor.

Do you pay the freight charges?

No, the customer is responsible for all freight charges, our selling price is FOB our docks in Los Angeles, California. 

What should I do if I receive the merchandise broken or damaged?

All shipments are inspected for damage or breakage before shipment. However accidents happen in shipping. Therefore at the time of receiving you should make a claim through the shipping company. Make sure the driver makes a note on the bill of lading before he leaves. 


Can we place an order and have it shipped?

Yes, we can prepare the order and give it to the trucker of your choice. 

How does the trucker charge for freight?

All the freight charges are based on the weight and volume of the order and different trucking companies have different rates by weight. But in general we can say the bigger the order the less it will be per pound for the freight charges. 

What are 20-foot or 40-foot container and how much merchandise can be loaded on them?

On 40 feet container you can load about 40,000 pounds of merchandise and if you load the container with our merchandise it could add up to about $30,000, of course it depends on what is to be loaded. 20-foot container is half of 40-foot container. 

If I get a full 40′ feet container is the price cheaper?

It is considerably cheaper. If you get 4,000 pound order to go to New York from Los Angeles, it may cost you between 25% to 35% of the value in freight charges. But if you ship 40,000 pounds in a full container the freight charges may be from 5% to 8% depending on what kind of merchandise is shipped. 

But I do not know any truckers?

We do know lots of trucking companies, We know which ones are more effective and competitive for the destination. 

Do you guarantee the trucking company?

No, we do not guarantee any trucking or shipping company. We assist as a courtesy to our customers. How ever most trucking companies have insurance and valid company.

How long would it take to receive the order?

Of course it depend in where the order goes, if it is in Dallas for full container load, it takes one or two days to prepare the order and two to three days on the road, but if it is going to Chicago or New York may take 5 to 7 days. 

Exports and Distributors


Do you export merchandise?

Yes, A large part of our effort and energy is dedicated to exports since we have customers all over the world. Because of our volume buying power and our ability to carry huge variety of items, we buy everything at very attractive prices. This makes our prices very competitive and allows us to not only sell to the US market but abroad as well.

To what countries do you export?

We export all over the world, including but not limited to: Mexico, Guatemala, El Salvador, Honduras, Peru, Ecuador, Chile, Panama, Brazil, Argentina, Uruguay, Venezuela, Colombia, Puerto Rico, Jamaica, the Caribbean, Australia, China, Philippines, Taiwan, Korea, Vietnam, Indonesia, Malaysia, Africa, the Middle East, France and Europe, Russia.

Are there duties on your products?

Many of products are duty free. For those that require duties, they are usually only 2% to 4%. 

Why should a distributor/exporter buy from you instead of a direct manufacturer overseas?

Again, because of volume buying we can sell at a price most distributors cannot meet and still remain profitable. There are many contingencies to be considered when importing merchandise such as product variety, product stability, consolidation, containerization, brokerage, and import duties. Dollaritem.com many years of experience has given us the expertise to minimize the cost of these contingencies. 


Opening a New Store


How much money do I need for opening a store?

You need about $20.00 worth of merchandise per square feet of your store. For example, if you have 1,000 square feet you need about $20,000 and if you have 5,000 square feet you need $100,000.

What is a good neighborhood for opening a store: low income, average income or high income?

We have seen dollar stores or general merchandise stores in all kinds of neighborhoods. 

Targeting what ethnic group is better? (Korean, Spanish, American, Chinese, others)

We have seen success in all areas. 

What is the most important factor for the success of the store?

There are three factors Location, Location, Location. 

Should the store be located in a shopping center or residential area or where?

The store could be any place; there is no guarantee which is better than the other. We wish there was a better answer to this question. We have been looking for it since 1982!

If my store is located next to a supermarket, is that a good location?

Yes. Supermarkets usually advertise weekly which draws many customers to the area. Their price for general merchandise is usually higher than what you can sell. 

Should the store be next to a chain store like Wall Mart, K Mart, Target?

This is even better than supermarkets. Usually these chains take a high mark up and they draw a lot of customers to the center with their advertising. 

How big should the store be?

We have seen stores from 800 square feet up to 30,000 square feet. It depends how much you would like to invest in a store. Sometimes the effort to manage a 1,000 square feet store would be the same as 3,000 square feet if you have the availability of funds it may worth it to do the additional investment. 

How much money do I need for opening a store?

You need about $20.00 worth of merchandise per square feet of your store. For example, if you have 1,000 square feet you need about $20,000 and if you have 5,000 square feet you need $100,000. 

What about fixtures, how much should I pay for them?

Some people buy new fixtures and some buy used for a fraction of the cost, it is your personal preference and the prices vary greatly. 

Do I need to have any permits?

You have to check with your local city to see what the requirements are. Each city is different.

How much in sales should I have after opening the store?

This is a hard question. It depends on so many factors like location, size of the store, line of merchandise, advertising, management, and purchasing. We have seen stores sell from $0.20 per square foot per day up to $1.00 per square foot per day. 

What should be the average gross mark up?

We could say average gross mark up could be from 35% to 70%. 

What percent is my net income?

This is another difficult question. It depends on so many variables like; rent, personnel, utilities, telephone, advertising, accounting, theft, hours and the days open. 

Should I mark everything same mark up?

No, some items could have 2% and some items 600%; it depends on what the item is and how much you paid for it. If you purchased low and you want to make money or you want to make it promotional to get the customer in the store! 

For a dollar store, should I buy all the items between $0.55 to $0.65?

No, buy items with different prices. Some you could buy at $0.20 and sell for $0.99 and some you could pay $0.90 and sell for $0.99. Also keep in mind that you should not sell everything for $0.99. You can sell one item for a dollar or sell two items for a dollar or even sell three items for a dollar. 

Do I need to have another warehouse for my store?

Usually you should have a back room in the store to inventory some of your merchandise; it is not necessary to have another warehouse. 

Is this business seasonal?

If you manage the store properly and have the right mix of merchandise you will sell more in Christmas, Back to School, Father’s day, Mother’s day, Halloween, etc. You should take advantage of these seasons for additional income. 

Should I open my store if it is not ready and I do not have enough merchandise?

This is a no-no. Your store should be ready and full before you open. The best month and most important month is your first month. In the first month usually you have the highest sales and customers check out your store to see how it is. Therefore, if you do not have enough merchandise you miss the sale and the customer gets a bad impression and will not come back. That’s why most stores under construction cover their windows.

Is it better to purchase daily, weekly or monthly?

Dollar stores are high volume you always have to be in a purchasing mode but most store owners purchase weekly.

Can you supply 100 % of our needs for merchandise?

Yes, we can supply you 100 %, We have enough merchandise and we will do a good job, which is what we have been doing for long time. Of course, you may find some deal or close out here or there, but you can count on us for one stop shopping everyday. 

Does one category of products sell faster than other categories in a dollar store?

Yes, some categories sell faster than other categories in dollar stores. The list by ranking is grocery and canned foods, health and beauty, cleaners and detergents, toys, stationery, housewares and plastics, kitchenware, hardware, gifts, ceramics, etc. 



Why should I buy from you?

Because our volume buying gives you the best choices at the best prices with the best customer service. 

This is why we are “THE BETTER CHOICE”!!!


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